Friday, April 13, 2012Using Twitter for Customer Service
Using Twitter for customer service is really nothing new. Airlines like Jet Blue and Southwest were early adopters that paved the way for Twitter as a service vehicle. Now, it's everywhere -- and if you hate waiting on-hold or patronizing robot-operators as much as I do, you may find some value in this post. So, read on.
Friday, January 20, 2012Flipboard adds Facebook and Twitter client - Super sweet!
Just when you thought Flipboard couldn't get
any better; it now acts as a Facebook and Twitter client in addition to being the coolest news reader out in the wild.
Tuesday, September 27, 2011Facebook is a keg party; Google+ is sushi and sake.
"Twitter is a crowded room full of shouts. Linked In is a handshake in a suit and a tie. And Facebook is a group hug for close family and friends." <facepalm />
Friday, March 11, 2011How does traditional media digest user-generated social content during a disaster?
It's certainly not a new question, but today's tragedy in Japan and Hawaii highlights the challenge traditional media outlets face in addressing user-generated content. When is "real", too-real to show?
Sunday, October 17, 2010Social Media: Be careful what you wish for.
Everyone knows all about social media "wins" like Gilette's "Share Everywhere" and Old Spice's personalized videos. But, we also know "Woody", the 'Where the [expletive] is my free burger?', guy, Oprah's 'not so fried' fried chicken disaster and the recent Gap logo contest backlash.