Recently, I had an issue with my cable bill — well, the fact that my monthly cable service was just about as much (or more) than my monthly power bill. So, I did what any customer in this highly-wired and always-on age would do; I let the company know I was not happy about it through a Twitter post.
(Picking up the phone and waiting on hold to complain is sooooooo 2001.)
So, in the end, it all worked out. My service provider was able to fit me into a new plan that lowered my costs and kept my same level of service; and it took all of 27 direct messages to get it all done.
So, the next time you have a service issue with a provider —have you tried to reach out to them on Twitter? You may be pleasantly surprised.
And thanks, Brighthouse Networks for making things right - you have a great Twitter team.
About Tim Staney
Tim Staney has more than ten years (since 1997) of web development experience building enterprise-grade web applications for Fortune 500, small business and not-for-profit enterprises across the United States and Canada over a wide-range of industries. Tim specializes in information architecture, content management with a keen focus on user experience, and social media integration.
Tim Staney is a resident of St. Petersburg, Florida and active member of his community.
Staney regularly presents to professional and community groups, speaking on social media, social marketing, web content management and web strategy.
Tim Staney is a member of the American Marketing Association and <uwebd />, University Web Developers as well as the St. Peter's Episcopal Cathedral Communications Task Force. Tim is the Web Content Manager at St. Petersburg College working for the Marketing and Public Information department managing content in the college's Ektron content management system. Tim also teaches courses like Social Marketing for Small Buisness and Designing Effective Websites for St. Petersburg College's Learn to Earn program.
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Except where otherwise attributed, the statements, thoughts, views and beliefs in this blog post are solely those of the author.